You might think anticipating client needs isn’t necessary, right? Just get the project done, collect your pay, and move on to the next client’s project.

Wrong.

A client hired me for a substantial project. He wanted me to create a Standard Operating Procedure (SOP) for his customer service department.

I had a clear roadmap of what he wanted to accomplish, the process I should follow, and a deadline. But along the way, I kept noticing little things that drew my attention.

• Questions
• Inconsistencies
• An easier approach
• Something my client might need later

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